Refund policy
1. Window and conditions
You may return a ready-to-wear dress within 30 days of delivery.
To be accepted, an item must be unused, unworn and unwashed, with its original tags attached, and returned in its original packaging. Items that have been worn, altered, laundered, or that carry perfume, deodorant or make-up marks cannot be accepted.
The 30 days are counted from the delivery date shown in the carrier's tracking record.
2. How to start a return
Email support@chaubandiboutique.com with your order number and the item you wish to return, and we will confirm the return and send you instructions. Please contact us before shipping anything back, so we can watch for your parcel.
Returns are received at:
Chaubandi Boutique
177 Massachusetts Ave, Arlington, MA 02474
United States
This is a physical business address, not a P.O. Box.
We recommend a trackable service. Until a returned parcel reaches us, it remains your responsibility, and we cannot refund a return that never arrives and cannot be traced.
3. Refund method and processing time
Once your return arrives and has been inspected and approved, we issue the refund to your original payment method. Refunds are processed within 5–10 business days of approval.
After we release a refund, your bank or card issuer may take additional time to post it to your account. That part is outside our control.
Refunds cover the price of the returned item. The original shipping charge is refunded only where section 5 applies.
4. Return shipping costs and restocking fee
For a change of mind — the fit, the colour, or simply not what you hoped — the customer pays return shipping.
There is no restocking fee. We do not deduct any amount from your refund for handling a return.
Where an item is defective, damaged, or is not the item you ordered, we pay the return shipping — see section 5.
5. If something goes wrong
These three situations are always our responsibility, and are never treated as a change of mind. In each case we cover return shipping and you are entitled to a replacement or a full refund, including the original shipping charge.
- Your order never arrived. Tell us and we will trace the parcel with the carrier. If it cannot be located, we replace the order or refund it in full.
- Your order arrived damaged. Send us photographs of the item and the packaging. We arrange the return at our cost and send a replacement or issue a full refund.
- The wrong item was shipped. We send you a prepaid return label, and ship the correct item or refund you in full.
Please report any of these within 30 days of delivery, or within 30 days of the expected delivery date if nothing arrived.
6. Custom and made-to-order items
Custom and made-to-order pieces are produced for you individually and cannot be returned for a change of mind.
This is not a blanket "no returns". A custom piece is always returnable if it is defective, damaged, or not as described, and section 5 applies to it in full, exactly as it does to ready-to-wear.
7. If your refund is delayed
If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@chaubandiboutique.com and we will chase it for you.
8. Contact
Chaubandi Boutique
177 Massachusetts Ave, Arlington, MA 02474
(781) 483-2575
support@chaubandiboutique.com
We reply within 1–2 business days.