Shipping policy
1. Order processing time
Orders placed before 2:00 PM Eastern Time on a business day begin processing that same day. Orders placed after 2:00 PM Eastern Time, or on a day that is not a business day, begin processing on the next business day.
- Ready-to-wear dresses are prepared for shipment in 1–3 business days.
- Custom and made-to-order pieces require 5–10 business days in production before they are shipped.
A business day means Monday through Friday, excluding US federal holidays.
Processing time is separate from delivery time. Your total wait is the processing time above plus the transit time in section 2.
2. Delivery time (transit)
Once your parcel has been collected by the carrier, standard delivery within the United States takes 4–8 business days.
We ship to addresses in the United States only. We do not currently ship internationally, and we cannot ship to freight forwarders.
3. Rates
Standard shipping is a flat rate of $7.95 USD per order, to any address in the United States, regardless of how many items you buy or what they weigh.
That flat rate is the only shipping charge we apply. There are no hidden fees. We do not add handling surcharges, and no fee appears for the first time at checkout. What you pay is the product price, this shipping rate, and any sales tax required by law.
All prices on this site are in US dollars (USD).
4. Tracking
We ship with USPS, UPS or FedEx, chosen per order based on the destination and parcel size.
When your order leaves us, a tracking number is emailed to you from support@chaubandiboutique.com. Please allow up to 24 hours after that email for the carrier's first scan to appear — a tracking number that shows no movement yet is normal on the first day.
If you have not received a tracking email within one business day after the processing times in section 1 have passed, please contact us and we will look into it.
5. Address changes and undeliverable packages
If you need to correct a shipping address, email support@chaubandiboutique.com as soon as possible and include your order number. We can usually change an address while an order is still in processing. Once a parcel has been handed to the carrier we can no longer redirect it.
Please check your address carefully before you place your order. We are not able to recover a parcel delivered to an address that was entered incorrectly.
If a parcel is returned to us as undeliverable — for example because the address was incomplete, or because it went unclaimed — we will contact you at the email address on the order. You may choose a refund of the item price, or a reshipment once you have given us a corrected address. Reshipment requires the shipping rate to be paid again.
If a carrier marks a parcel as delivered but you cannot find it, please tell us within 7 days of that scan so we can open a trace with the carrier.
6. Contact
Questions about shipping or a parcel in transit:
Chaubandi Boutique
177 Massachusetts Ave, Arlington, MA 02474
(781) 483-2575
support@chaubandiboutique.com
We reply within 1–2 business days.